Last updated: May 13, 2026
Boomkey offers a 7-day free trial so you can confirm it fits your workflow before paying. If you buy a Pro license and change your mind, this page explains how refunds work. Nothing in this policy limits any statutory consumer rights you may have under applicable law.
Statutory Right of Withdrawal
If you are a consumer in the EU, UK, or another jurisdiction with an equivalent right, you are entitled to withdraw from the purchase within 14 days of the order, in accordance with the Paddle Checkout Buyer Terms. This right applies regardless of the additional refund window below.
30-Day Refund Window
In addition to any statutory right above, we offer a 30-day refund from the date of purchase, no questions asked.
How to Request a Refund
Email [email protected] from the address you used at checkout, and include your Paddle order ID or the receipt email if you have it handy. You can also request a refund directly through Paddle via the receipt email you received after purchase.
Processing
Refunds are processed by Paddle, our Merchant of Record, to your original payment method. They typically arrive within 5–10 business days, depending on your bank or payment provider.
Support
If Boomkey isn't behaving as expected and you'd like us to take a look before deciding on a refund, write to [email protected] with a short description of the issue, your macOS version, and the Boomkey version (shown in Settings → About). Asking for support does not waive or shorten your refund rights.